Privacy Policy
Your Privacy Matters
Heritage Fence & Deck LLC (“Heritage,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit HeritageFenceDeck.com, request an estimate, schedule an appointment, communicate with us, make a payment, use our customer services, or otherwise interact with Heritage Fence & Deck LLC.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Effective Date: August 14, 2026
Effective Date: August 14, 2026
Heritage Fence & Deck LLC (“Heritage,” “we,” “us,” or “our”) respects your privacy. Thiis Privacy Policy explains how we collect, use, disclose, and protect information when you visit HeritageFenceDeck.com, request an estimate,
schedule an appointment, communicate with us, make a payment, use our customer services, or otherwise interact with Heritage Fence & Deck LLC.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Name
Email address
Telephone or mobile number
Mailing address
Project or service address
Information about your fence, deck, patio, outdoor living, repair, or other project
Appointment and scheduling information
Photos, plans, surveys, HOA documents, permits, drawings, measurements, and other project-related information
Estimates, proposals, contracts, invoices, warranty requests, service requests, and customer communications
Referral information
Information submitted through website forms, email, telephone, text message, customer portals, or other communications
Any other information you voluntarily provide to us
When you make a payment, payment information may be processed by our third-party payment providers. Heritage does not intentionally collect or store complete payment card numbers through ordinary website forms.
2. INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Referring website or source
Approximate geographic information
Date and time of visits
Heritage Privacy Policy Page Package
Website interactions
Advertising or campaign information
Cookie and similar technology information
We may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, understand how visitors use it, improve our marketing, measure advertising performance, and improve the customer experience.
3. HOW WE USE YOUR INFORMATION
We may use information we collect to:
Respond to questions and inquiries
Provide estimates and consultations
Schedule and manage appointments
Prepare proposals and contracts
Plan, manage, and complete projects
Communicate regarding project status, materials, scheduling, permits, HOA requirements, payments, warranty
mattoers, and service requests
Process payments and maintain transaction records
Provide customer support
Operate customer portals and other customer services
Manage warranty and service requests
Process HOA or project documentation
Provide requested information and resources
Maintain business and accounting records
Improve our website, services, processes, and customer experience
Measure website trafficc and advertising eff.ectiveness
Prevent fraud, misuse, or security incidents
Comply with legal, regulatory, licensing, insurance, accounting, and contractual obligations
Send marketing or promotional communications where permittoed and where appropriate consent has been
obtained
4. TEXT MESSAGE AND SMS COMMUNICATIONS
If you provide your mobile telephone number and consent to receive text messages from Heritage Fence & Deck LLC, we may send text messages relating to your inquiry, estimate, appointment, project, scheduling, customer
service, payments, warranty or service requests, and other communications related to your relationship with Heritage. Marketing or promotional text messages will only be sent where the appropriate consent has been obtained.
Consent to receive text messages is voluntary and is not a condition of purchasing goods or services from Heritage
Fence & Deck LLC.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and service plan.You may opt out at any time by replying STOP. You may request assistance by replying HELP or by contacting us
below.
Opting out of text messages does not prevent us from communicating through other appropriate methods when necessary to provide services or manage your project.
Mobile Information and SMS Consent
Heritage Fence & Deck LLC does not sell or share mobile telephone numbers, SMS opt-in information, or text message consent information with third parties or affiliates for their own marketing or promotional purposes.
We may disclose information to vendors, service providers, or subcontractors when necessary to provide operational services on our behalf, such as business communications, customer service, scheduling, or technology support.
SMS opt-in information and consent will not be used or disclosed for unrelated third-party marketing purposes.
5. HOW WE DISCLOSE INFORMATION
We may disclose personal information when reasonably necessary to operate our business and provide services.
Service Providers
Companies that provide technology, website hosting, scheduling, customer management, communications, payment processing, accounting, document management, analytics, advertising, or other operational services to us.
These may include Squarespace, Jobber, Calendly, Quo, payment processors, Google services, Meta services, and similar providers used from time to time.
Contractors, Installers, Suppliers, and Project Partners
We may provide necessary project information to installers, subcontractors, suppliers, delivery providers, permit professionals, engineers, designers, or others involved in performing or supporting your project. We limit information shared to what is reasonably necessary.
Legal and Compliance Purposes
Comply with applicable law
Respond to lawful government requests
Protect our legal rights
Enforce agreements
Protect customers, employees, contractors, or others
investigate suspected fraud, misuse, or security incidents
Address insurance, licensing, regulatory, or legal matters
Business Transactions
If Heritage Fence & Deck LLC is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be disclosed as part of that transaction where permitted by law.
6. SALE OF PERSONAL INFORMATION AND TARGETED
ADVERTISING
Heritage Fence & Deck LLC does NOT sell personal information to third parties for money.
We may use analytics and advertising technologies to understand website activity, measure advertising performance, and show or improve relevant advertising.
Depending on applicable privacy law, certain activities may be considered targeted advertising, sharing, or another regulated use. Where applicable law gives you the right to opt out, contact us below.
7. COOKIES AND ANALYTICS
Our website may use cookies and similar technologies. These technologies may help us:
Operate website features
Remember preferences
Understand website usage
Measure website performance
Determine how visitors found our website
Measure advertising campaigns
Improve website content and customer experience
Some cookies may be provided by third-party services. Where available, you may manage preferences through our cookie controls or browser settings. Disabling certain cookies may affect website functionality.
8. EMAIL COMMUNICATIONS
If you provide your email address, we may use it for inquiries, estimates, appointments, projects, invoices, customer service, warranties, service requests, and other business matters.
Where permitted, we may also send marketing communications. You may unsubscribe using the link in the message when available. Unsubscribing does not prevent necessary non-marketing communications about an active inquiry, transaction, contract, project, payment, warranty, or service matter.
9. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
No website, computer system, electronic communication, or storage method can be guaranteed completely secure.
We cannot guarantee absolute security.Avoid submitting highly sensitive information through ordinary email, text message, or website forms unless Heritage specifically requests it through an appropriate method.
10. DATA RETENTION
We may retain personal information for as long as reasonably necessary to:
Provide services
Manage customer relationships
Maintain project and warranty records
Process transactions
Maintain accounting and tax records
Resolve disputes
Enforce agreements
Meet insurance, licensing, regulatory, legal, or record keeping obligations
Protect the legitimate interests of Heritage Fence & Deck LLC
Retention periods vary by information type and purpose. When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it in accordance with our practices and applicable requirements.
11. YOUR PRIVACY CHOICES AND RIGHTS
Depending on where you live and the law that applies, you may have rights to request:
Access to personal information we maintain about you
Correction of inaccurate information
Deletion of certain information
A copy of certain information
Information about how your data is used or disclosed
Withdrawal of certain consent
Opt-out from certain targeted advertising or other qualifying processing
You may also opt out of marketing emails, reply STOP to opt out of text messages, and adjust browser or cookie preferences.
To submit a request, contact us below. We may need to verify your identity. We will process valid requests as required by applicable law. If applicable law provides an appeal right, use the same contact information and state that your request is an appeal.
12. THIRD-PARTY WEBSITES AND SERVICES
Our website may link to third-party websites, applications, portals, scheduling platforms, payment services, and social media. Thiose third parties have their own privacy practices. Heritage Fence & Deck LLC is not responsible
for services we do not control. Review the privacy policies of services you use.
13. CHILDREN'S PRIVACY
The Heritage Fence & Deck LLC business website is intended for adults seeking information about our services and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through our primary business website. If we learn that such information was collected without appropriate authorization, we will take reasonable steps to delete it.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in services, technology, practices, or legal requirements. We will post the revised version on this page and update the effective date. Please review this page periodically.
15. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, contact:
Heritage Fence & Deck LLC
2810 Dorr Ave.
Fairfax, VA 22031
Phone: 540-50-FENCE (33623)
Email: Info@HeritageFenceDeck.com
Website: www.HeritageFenceDeck.com